Eleanor's Secret

Refunds & Returns Policy

United Kingdom released, PAL/Region 2 DVD: LANGUAGES: English ( Dolby Digital Stereo ), WIDESCREEN (1.78:1), SPECIAL FEATURES: Interactive Menu, Scene Access, SYNOPSIS: Featuring the best of children's fairytales characters such as Alice in Wonderland, Red Riding Hood, Peter Pan and many more Eleanor's Secret is a beautifully animated tale about the importance of being able to read. When their beloved aunt Eleanor dies, Nathaniel and his family are left the house where they have spent every summer and Nathaniel has been bequeathed all the books in the library where he makes a startling discovery - after dark all the characters come to life! They tell him that to save them from extinction he must read the magic spell in the library. There is only one problem - Nathaniel can't read. In a race against time, Nathaniel must battle against all the odds, including a wily antique dealer who wants to buy all the books from his parents, to save his new friends. A charming film for all ages. ...Eleanor's Secret ( K?®rity, la maison des contes (Nat e il segreto di Eleonora) ) ( Le secret d'?ël?®onore )

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Refunds & Returns Policy

Refunds & Returns Policy:

eBuzz.ie complies with EU distance selling rules.

If you are unhappy for any reason with your purchased product, you may return the goods to eBuzz.ie within 14 days of receipt.

1: Items must be in the same unopened condition that they were received in.

2: Buyer is responsible for the return postage cost of the goods. It is advisable that if the buyer deems the goods of significant value that they use a “tracked package” option, as eBuzz.ie will not be liable for any non-receipt of goods that cannot be proved with a POD (Proof of Delivery) signature.

3: Upon return of the goods, they will be inspected, and approved returns will be refunded for the item cost only (less shipping charges)

Faulty/Defective Goods:

1: (CD,DVD,Blu-Ray & Vinyl). If the item(s) are faulty or defective in any way, you can contact us with 30days with reason and seek a replacement or full refund.

2: eBuzz.ie accepts reasonable returns postage charges and will also refund you for these once proof of postage is supplied. In some cases depending on value of the goods, eBuzz.ie may opt to send a courier to collect  the faulty/defective item(s).

3:(Electrical items….. Playstations, Camera’s, laptops and other high value items). All of these items have a 28 day DOA (dead on arrival) returns policy. If unit is faulty within this time period, eBuzz will accept return of the item and verify the fault. If a genuine fault is found customer will receive a replacement or full refund. This applies only to genuine faults. If the item does not have a genuine fault… water damage, misuse or neglect… etc.. then the item will be returned to the customer without a refund.

If the item outside the DOA period of 28days it should be covered under warranty direct with the manufacturer. Please contact the team for details on your specfic brand of product, and they will help you get the issue resolved.

 

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